Process Transformation

Regulated Utility Company

Highly regulated utility company sought Jefferson Wells’ expertise in evaluating current state and creating future state for key finance and accounting processes.

Three people stand around a table

Business Issue

In an engagement with a client in a highly regulated utility industry, Jefferson Wells was asked to conduct a review of their current state business processes, the “to-be” processes, high-level reporting requirements, and the supporting technologies for key financial and operational reporting.  The specific business processes in scope were procure to pay, order to cash, financial analysis and reporting, operations, and the treasury functions.


Our team conducted facilitated sessions and discovery workshops to understand business objectives and strategic goals and ensure that our client’s team shared a common understanding of their organization’s objectives and goals.  Business processes were benchmarked against best practices and collaboratively we created a new target operating model.


The review and analysis resulted in cross-functional process flows and detailed reports that documented short and long term improvement opportunities to better leverage software, gain efficiencies through an improved reporting process, and provide increased assurance of financial data reliability.